Need help?
Frequently Asked Questions
Below you'll find answers to frequently asked questions. If your question isn't listed, please contact us using this form or email info@congreetplantpots.com.
Order and personalize
Products in the " Personalize " category can be fully personalized with your own text. Simply enter your personal message during the ordering process. We'll carefully engrave it on the pot, exactly as you've written it.
With every order, you'll receive a complete gift: a Congreet® plant pot with a plant. It's a complete package that's ready to give or receive.
Yes, you can add a card with a personal message. You can select this option for the product.
Order before 12:00 = shipped today.
Our shipping partner delivers within one business day in 95% of cases. Want to be sure about the delivery of your gift? Order a few days in advance to avoid disappointment. The Congreet® plant pots will stay beautiful in their shipping box for a week, perfect for receiving them on time.
Yes, you can specify a preferred delivery date during checkout (excluding Sundays and public holidays). We do not ship on public holidays.
We rely on our shipping partner for delivery, which delivers within one business day in 95% of cases. However, the shipping partner may be slightly busier around holidays.
Want to ensure your gift arrives on time? Then choose a delivery date a few days earlier. The Congreet® plant pot will stay beautiful in its shipping box for a week, perfect for receiving it on time and giving it worry-free.
Yes, you can order multiple products and have them delivered together in one package (up to a certain limit). If two boxes are needed, we'll pack the products evenly across both boxes and handle them as a single shipment. In your shopping cart, you'll see that you only pay one shipping fee.
Product information
We usually use sansevieria plants . They are strong, air-purifying, and easy to care for.
Our sansevieria plants are grown locally by a certified Dutch grower. This grower meets the highest sustainability and quality standards and holds the following certifications:
- MPS A+
- MPS SQ
- GLOBALG.AP Flowers and Ornamentals
- GLOBALG.AP GRASP
- FSI Compliant.
Thanks to these quality marks, you can be sure that our plants have been grown responsibly, safely and with care for people and the environment.
The small Congreet plant pots measure approximately 7.5 x 7.5 x 16 cm . The large Congreet plant pots measure approximately 10.5 x 10.5 x 32 cm .
Plants are living products, so color and size may vary slightly. We always do our best to select the most suitable plants for your order.
Yes, each pot comes with a waterproof plastic liner and felt feet to prevent scratches. Please note that light staining may occur if water spills into the pot next to the liner. Therefore, we recommend watering carefully.
Our sansevierias are hardy plants that require little care. With proper care, they'll remain beautiful for months, even years, with ease.
No, our Congreet® planters are designed for indoor use. The concrete pots and sansevierias are not resistant to rain and cold, so they won't last as long outdoors.
Shipping and returns
Our Congreet® plant pots are first placed in a specially designed blister pack made of recycled plastic (rPET). This provides optimal protection during transport and minimizes the risk of shifting or spreading potting soil within the box. This packaging was a deliberate choice: TNO research shows that rPET packaging is up to 70% more environmentally friendly than cardboard, thanks to its lighter weight and more efficient transport. Furthermore, this packaging ensures less damage and clean delivery, something customers greatly appreciate.
The Congreet® plant pots are then carefully packaged in a sturdy shipping box. Inside, we include a card with information about Congreet®, so the recipient knows what they're receiving. If a personalized card has been chosen, we place it on top so it's the first thing the recipient sees when opening the box. Finally, we seal the box with a stylish gift sticker, so unwrapping feels like receiving a special gift.
Some goods are legally exempt from returns. Perishable goods such as plants cannot be returned, which means Congreet plant pots cannot be returned or exchanged.
Returns are only accepted for damaged or incorrectly delivered items. In that case, please contact us within 3 business days of receipt at info@congreetplantpots.com , stating your order number and providing clear photos of the problem.
After assessing the product, we will offer a suitable solution, such as a replacement or refund. Return costs are covered only in the event of damage or incorrect delivery. Read this page for more information.
Yes, we ship within Europe, except to Switzerland and the UK. Please note that delivery times may be slightly longer and shipping costs may be higher.
Please contact us as soon as possible. If the package hasn't shipped yet, we can change the address.
Business orders
Yes, for business orders, we can easily send the invoice by email. Feel free to contact us to discuss the options.
You can order standard items from our webshop for business orders starting at just one item and receive an invoice. For personalized orders with a logo, a minimum order of 12 items applies. Contact us for a quote.
Yes, we offer a continuous service where you can have gifts delivered regularly, for example, for birthdays or anniversaries. Contact us for a customized proposal.
Yes, we can ship orders individually to multiple addresses (for example, during an employee promotion). Email us your address list and we'll arrange it.
Yes! We work with resellers and retailers, both online and in-store. Visit this page for more information or contact us to discuss the possibilities. We're happy to discuss them with you.
Care
Water the plant once every three weeks . In winter , once every six weeks is sufficient. Make sure the soil dries out thoroughly between waterings.
The sansevieria loves light but also tolerates shade. Ideal for an office, living room, or bedroom.